Seat & upgrade assistance
Seats and cabin upgrades
An aisle seat before a morning presentation, or a better cabin for a long-haul trip. We check what the fare allows and quote it first.
For bookings made through Rizwiz Enterprise. Airline rules and fees apply, and nothing is changed until you approve a written quote.
Request a callbackContact usSeat selection and cabin upgrades are controlled by the airline. Some fares include free seat selection, some charge for it, and some only allow seats to be chosen at check-in. Upgrades may be sold as a new fare in a higher cabin, with the difference payable, or may not be available on your fare at all.
For bookings made through Rizwiz Enterprise, we check your ticket, find out what is possible, and send a quote showing the airline charge and our service fee separately. We act only after written approval.
If your company has a policy on which employees may travel in which cabin, let us know. We will note it on your file and flag any request that seems to fall outside it, but approving the exception is always your decision.
How it works
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Tell us the seat or cabin you want
Booking reference, traveller, flight and the preference (aisle, window, extra legroom, higher cabin).
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We check the fare
An agent confirms what the ticket permits and what the airline charges.
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Quote and approval
Airline charge and our service fee, shown separately, approved in writing.
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Confirmation
We send the updated seat or cabin details once the airline confirms them.
Questions about this service
Is an upgrade the same as buying a new ticket?
Often it is treated that way: the airline reissues the ticket in the higher cabin and you pay the difference. Conditions of the new fare then apply.
Can you request an exit-row seat?
We can request it. Airlines apply safety conditions to exit rows, and the final decision is made by the airline, sometimes at the airport.
Our paid seat was changed by the airline. What now?
Tell us straight away. We raise it with the airline on your behalf; what it offers in return is decided under its own policy.
Related services
Flight change assistance
Move a date, time or route. Quoted as fare difference plus airline penalty plus our service fee.
Learn moreCancellation & refund assistance
Cancel under the fare rules and follow the refund through the airline's process.
Learn moreGroup travel
Conference delegations and project teams, priced and held under the airline's group rules.
Learn moreHave a trip to arrange?
Send the travel request with traveller names, dates and the approver's details. Our desk works 24 hours a day, 7 days a week and replies with a written quote.