Changes and Rebooking Policy

1. Scope

This policy covers bookings made through Rizwiz Enterprise. Tickets bought directly from an airline can only be changed by that airline.

2. What decides whether a change is possible

The airline's fare rules for the ticket. Some fares allow changes for a charge, some allow them free of charge, and some do not allow changes at all.

3. How a change is priced

• Fare difference: the difference between the original fare and the fare available on the new flight at the time of change.
• Airline penalty: the change charge set by the airline, if any.
• Service fee: our fee for handling the change, as set out in the Service Fee Policy.

If the new fare is lower, whether any difference is returned is decided by the airline's rules.

4. Approval before action

We send these amounts as a written quote and act only on written approval from the nominated approver. Seats are not held while you decide unless the airline allows it; a late approval may need a new quote.

5. Group bookings

Changes to group bookings follow the airline's group conditions, which may restrict changes for individual travellers or require the airline's agreement.

6. Airline-initiated changes

If the airline changes the schedule, we tell your contact what it has offered. Accepting an alternative or asking for another option is subject to the airline's policy.

7. Urgent changes

For a flight departing within a few hours, contact the airline at the airport as well as us. We handle requests 24 hours a day, 7 days a week, but an airline deadline can still pass before a change is confirmed.