Terms and Conditions

1. About these terms

These terms apply when you use rizwizenterprises.online or ask Rizwiz Enterprise ("Rizwiz Enterprise") to arrange travel. By sending a travel request or approving a quote, you accept them. If you act for a company, you confirm you are authorised to do so.

2. Our role

Rizwiz Enterprise is an independent travel agency. We are not an airline, we are not affiliated with or endorsed by any airline, and we are not a government body. The contract for carriage is between the traveller and the airline, on the airline's conditions of carriage. We arrange the booking on your behalf. See our Airline Relationship Disclosure.

3. The online flight search

The flight search on this website is a demonstration. Fares displayed are sample fares, not live availability, and no ticket is issued online. Bookings are arranged by an agent after you approve a written quote.

4. Quotes and approval

Every booking, change or cancellation starts with a written quote that itemises the airline fare, airline taxes and charges, and our service fee. Quotes depend on availability at the time they are prepared and are not held unless the airline allows it.

We act only on written approval from you or the approver you have nominated. If a price changes before booking, we send a revised quote and wait for fresh approval.

5. Your responsibilities

• Give traveller names exactly as on their passport or ID, and check the quote and itinerary for errors.
• Hold valid passports, visas, health documents and any other entry requirements.
• Arrive at the airport in time and follow the airline's check-in and baggage rules.
• Tell us promptly who is authorised to approve spending, and when that changes.

6. Fees and payment

Our service fee is described in the Service Fee Policy and shown before payment. Payment terms are set out in the Payment Policy. Tickets are not arranged until the amount due is received, unless otherwise agreed in writing.

7. Changes, cancellations and refunds

Airline fare rules decide what can be changed or refunded and at what cost. We cannot override them. Our process is described in the Changes and Rebooking Policy and the Refund and Cancellation Policy.

8. Limits of our responsibility

We are responsible for arranging what you approved with reasonable care. We are not responsible for airline schedule changes, cancellations, delays, denied boarding, lost baggage or decisions by border authorities, which are matters for the airline or the authority concerned. Nothing in these terms limits rights you have under the Consumer Protection Act 2019 that cannot be limited by agreement.

9. Complaints and disputes

Please raise any concern through our Complaints Handling Policy first. These terms are governed by the laws of India, and the courts of competent jurisdiction in India have jurisdiction.

10. Changes to these terms

We may update these terms. The version in force when you approve a quote applies to that booking.