Frequently asked questions

No. Rizwiz Enterprise is an independent travel agency. We are not an airline and are not affiliated with or endorsed by any airline. We arrange flights on your behalf.

Not yet. The flight search is a demonstration and shows sample fares while our online booking flow is being prepared. To travel, send us a request and an agent will arrange it after you approve a written quote.

Traveller names exactly as on their ID, routes, dates and preferred times, cabin, baggage needs, and the name of the person who approves the cost.

The airline fare, airline taxes and charges, and our service fee as separate lines in INR, together with the main fare rules on changes, cancellations and baggage.

Fares are not held unless the airline allows it, so a quote reflects availability when it was sent. If approval comes later, we re-check before booking.

Whoever you nominate. We record the approver against your requests and wait for their written confirmation before booking, changing or cancelling anything.

Payment is taken after approval, with the full amount shown first. Payments go through a licensed third-party payment provider, and your agent can tell you which payment methods are available for your booking.

GST invoices are available on request, to be discussed with your agent. Please raise it before booking if your finance team needs a particular document.

Consolidated or credit billing is not something we advertise as available. If it would help, it is to be discussed with your agent on request, and any such arrangement applies only once agreed in writing.

As three parts: the airline fare difference, any airline change penalty, and our service fee. You approve the total before we change anything. See flight changes.

The airline decides whether a refund is due and processes it on its own timeline. We follow it up and pass it on. Timing also depends on the payment provider, so we tell you what to expect when we file the request.

No. Only the airline that sold the ticket can change it, so please contact that airline directly. Our change services cover bookings made through Rizwiz Enterprise.

We compare individual tickets with an airline group fare. Group fares are held and priced under the airline's group rules, including deposit and name deadlines. See group travel.

Our service is flight arrangements. Visa and entry requirements are the traveller's responsibility. If you need help beyond flights, ask your agent whether it is something we can arrange.